Red FAQ
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When Should I Call The Red Phone?
Admitting there’s a problem is the first step!
Deciding your ready for help is the second step!
Having The Red Phone as a substance abuse and mental health hotline who is available 24/7 is a vital lifeline! You’re able to pick up the phone and call our trained hotline personal at anytime day or night and we will be here to help! Your call is 100% Confidential. -
Will The Red Phone reach out to me?
We wish we had the power to read your mind but, The only time you would receive a call from The Red Phone is if you choose to send an email submission, text or leave a voicemail.
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What Can the red phone help me with?
The Red Phone is able to help in assisting individuals who struggle with substance abuse, gambling, mental health, eating disorders and other types of addiction.
We are also able to help concerned loved ones with programs such as individual therapy, groups and Al-A-Non meetings which are mutual support organizations for families and friends of alcoholics. -
what should I expect from a substance abuse & mental health helpline?
The Red Phone can answer various questions in regards to substance abuse and mental health concerns along with any questions you may have in regards to your journey into recovery.
The Red Phone does not prescribe medications, legal advice nor medical advice. -
What will happen if I call the Red Phone?
When you call or message, Our LiVE qualified representative will begin to ask vital questions that will better assist you in your process. Our Representatives will ask your location, if you are safe, your name date of birth along with how we can help!
Your Red Phone Representative will immediately verify any benefits looking to be utilized for your treatment, Matching you with providers or facilities within the United States and track your admissions process.
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What Should I Expect from my helpline worker?
The Red Phone representative that you connect with is an active listener who is trained to address specific question and concerns while helping you process emotions and your current crisis situation.
The Red Phone Representative is not here to judge you, tell you what to do, or prescribe medications. Depending on your situation your representative may help form an action plan that will go over the next steps. -
How will the red phone help me?
Your Red Phone Representative will immediately verify any benefits that you would be looking to utilize for your treatment, matching you with multiple resources within the United States. Your Red Phone representative and you will make an educated decision on what fits your situation best, then connecting you!
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Can The Red Phone help with interventions?
YES WE CAN!
Interventions can effectively address the needs of an individual in crisis by planning and positively leveraging their inner circle or loved ones to speak freely in a non-judgmental approach. The Red Phone is here to assist!
Ask about Our Recommendations on Intervention Specialists NOW! -
Here are several reasons you may want to reach out!
Addiction Questions
Help for a Loved One
Crisis Situation
Withdrawal Concerns
Treatment Programs
Legal Issues due to Substance use or Mental Health -
How does the Red Phone help me?
The Red Phone is here to help those seeking help or helping a loved one with the disease of addiction and mental health disorders.
The Red Phone is a mobile, nation-wide company who’s job is to provide an upstanding customer service experience and resources to the recovery communities and their families. -
Is the red phone free and confidential?
YES!
The Red Phone is Free and it’s confidential!
HIPAA laws are on your side!
We understand that people may become concerned when faced with substance abuse and mental health disorders due to the financial aspect of treatment.
Luckily, The Red Phone is free of charge with the purpose of our hotline being to help provide our communities individuals with the resources and knowledge to determine whether or not addiction treatment is right for you!